HalvdelContact us
Write to support@halvdel.com. In the app you can also go to Account → Help & feedback, which sends us your app version and device model so we can help faster.
Signing in
My sign-in code hasn’t arrived
Check your spam or junk folder; the email comes from no-reply@mail.halvdel.com. Codes expire after 10 minutes, so if it’s been longer, ask for a new one. Make sure the email address you typed is correct.
I signed in with Apple and chose to hide my email
That works. Apple forwards our emails to you from a private relay address. If you also have an account with your real email, use the same sign-in method each time so you land in the same account.
Expenses and balances
How are balances worked out?
Every expense records who paid and how much each person’s share is. Your balance with someone is what they owe you minus what you owe them, across all your groups and one-to-one expenses.
What does “Simplify debts” do?
It reduces the number of payments in a group. If Emily owes Jake and Jake owes Sam, Emily can pay Sam directly. Nobody ends up paying more or less in total.
Why are some balances in more than one currency?
Halvdel never converts between currencies, because exchange rates change. An expense in euros stays in euros until it’s settled in euros.
How do I add someone who isn’t on Halvdel?
Add them as a friend with their email. We send them an invitation, and when they sign up with that email they see everything you’ve shared.
Can I change or delete an expense?
Yes. Open the expense and use Edit or Delete. Everyone involved sees the change in Activity.
Halvdel Premium
What does the free plan include?
Every feature, unlimited friends and groups, and up to 20 new expenses in any 24 hours. Repeating expenses that the app adds on its own don’t count. Premium removes the limit.
How do I cancel or manage my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings → your name → Subscriptions → Halvdel. Cancelling keeps Premium until the end of the period you’ve paid for.
I paid but don’t have Premium
Open Halvdel Premium in the app and tap Restore Purchases, signed in to the same Apple account you paid with. If it still doesn’t show, write to us.
How do I get a refund?
Apple handles refunds. Request one at reportaproblem.apple.com.
Your data and account
Can I export my data?
Yes. Go to Account → Export data (CSV).
How do I delete my account?
Go to Account → Delete account. Your email, sign-ins and friend list are deleted. Expenses you share with friends stay in their history, shown with your first name and last initial, so their balances still add up. If you have Premium, cancel the subscription with Apple too; deleting your account doesn’t stop it. Can’t open the app? Email us from the address on your account and we’ll delete it for you.
More detail is in our Privacy Policy.